Service
Managed IT support for North Wales businesses
Your own IT department for a fraction of the cost of hiring in-house. Friendly, proactive support on one predictable per-device price, so your team can get on with work instead of fighting their computers.
When your IT just works, you barely think about it. That is the goal. We look after the unglamorous, essential things, the helpdesk calls, the updates, the security, the backups, so nobody in your business has to become the accidental IT person.
Hiring a full-time IT engineer is a serious commitment for a small business. Managed support gives you the same cover, from first-line help to procurement and project management, for a predictable monthly price. You speak directly to the engineer who does the work, never a salesperson or a script.
What we look after day to day
The core support in your per-device price, plus the add-ons we manage alongside it.
Unlimited helpdesk
Quick, friendly help by phone or email whenever something is not working, from a frozen laptop to a new starter's setup.
Proactive monitoring
We watch your systems and security in the background and fix many issues before you even notice them, rather than waiting for things to break.
Business-grade security
Antivirus, firewall, patching and multi-factor authentication, kept current quietly, without nagging your staff.
Microsoft 365 management
Email, Teams, SharePoint and OneDrive set up and looked after, with the right access controls for your business data.
New starters & leavers
Onboarding and offboarding handled properly, so access is set up cleanly and removed promptly when someone leaves.
Printers & devices
Printers, scanners and the everyday kit your office relies on, set up and supported so they stop being a daily annoyance.
A real person who knows you
Consistent support from someone who understands your setup, not a faceless ticket queue that needs everything re-explained.
Email protection (add-on)
Spam and phishing filtering that stops dodgy messages and attachments before they land. Priced per mailbox on top of your support.
Cloud backup (add-on)
A separate, regular backup of your Microsoft 365 or on-site data, so a deletion, mistake or ransomware never loses your work. Quoted to what you hold.
One predictable price, per device
We keep pricing simple: a fixed amount per device, per month, with no lock-in and no surprise bills. Microsoft 365 licences and add-ons like mail filtering and cloud backup are quoted clearly on top, so you always know exactly what you are paying for.
No mystery "we will have a look and let you know" invoices. If a piece of work falls outside day-to-day support, a cloud move or a new office fit-out, say, we quote it clearly in advance.
Need new laptops, a server or network kit? We source and configure your hardware at fair, transparent cost, set up to a consistent standard, so procurement is one less thing to chase.
A typical starting point
- 1
Free IT review
We review your current setup and flag the real risks: backups, security, where you are exposed.
- 2
A simple plan
We agree what to fix first and what can wait, in straightforward terms and in priority order.
- 3
We take over the day-to-day
Helpdesk, monitoring and security move to us, with no disruption to your work.
Based in Ruthin, supporting businesses right across North Wales and Cheshire.
Support that prevents problems, not just fixes them
Downtime is lost time, lost money and stressed staff. Good managed support is really about preventing that: tested cloud backup, hardened cyber security, and systems that are ready for the load before it arrives, not patched up afterwards.
If you are still tied to an ageing on-site server, we can help you move to the cloud as part of an IT project, so remote and hybrid working becomes secure and simple. Prefer to talk it through first? Get in touch or book a free IT review.
Common questions
How quickly do you respond when something breaks?
Most day-to-day issues are picked up quickly and resolved remotely the same working day. We agree clear response expectations up front, and we prioritise anything that stops your team working.
Do you support our software, or just the computers?
Both. We look after your devices, network, email and Microsoft 365, and we are the people who liaise with your software vendors when something needs updating, hosting or troubleshooting. You get one number to call and one team that knows your setup.
How does the per-device price work?
You pay a simple, fixed amount per device, per month, covering proactive maintenance, security and unlimited helpdesk support for that machine. Microsoft 365 licences and add-ons like mail filtering and backup are quoted separately, so your core IT cost is predictable and scales cleanly as you add devices. See our pricing page for the full breakdown.
Can you work alongside our existing setup?
Yes. We start with a free IT review to understand what you have, then take over the day-to-day support and quietly fix the risky bits. No rip-and-replace unless something genuinely needs it.
The person behind Birchall Reality
A local IT expert who talks to you, not at you
I am Isaac Birchall, and I have spent more than 20 years in tech, from schools and solicitors to international e-commerce companies. When you ring Birchall Reality, you reach me, the engineer who does the work, not a salesperson or a script. The promise is simple: plain English, no technobabble, and IT that stays out of your way so you can get on with running your business.
- Based in Ruthin, Denbighshire
- 20+ years in the tech industry
- 70+ local businesses served
- Winner, 2023 Welsh Enterprise Awards
- No salespeople, talk straight to the engineer
Isaac Birchall
Founder & IT engineer
Related services
- Cyber security Antivirus, email protection, firewalls and staff awareness, to keep phishing, ransomware and fraud out of your business.
- Microsoft 365 & cloud Microsoft 365, business email, secure remote working and cloud backup, set up and looked after properly.
- WiFi, networks & cabling Full-coverage business WiFi, point-to-point links, 4G and structured cabling, installed to work everywhere on site.
- CCTV & access control Business CCTV, remote monitoring and access control, so you can keep an eye on your premises from anywhere.
- IT projects & consultancy One-off projects and an expert second opinion, from server work and migrations to office moves and network buildouts.
See where your business IT really stands
Start with a free, no-obligation IT review: a 15 to 20 minute look at your backups, security, cloud-readiness and where you could save money.